Hakik Jap Mala (Purple)

Shipping Policy – Statuekart.com

Thank you for shopping with Statuekart.com! We are committed to delivering your orders promptly and securely. If you have any questions or need assistance, feel free to contact our customer service team via Call or WhatsApp at +91 9861743000 (10:00 AM - 6:00 PM IST, Monday to Saturday).

Order Processing Time

Orders placed before 12 PM (Monday to Saturday) will be processed and dispatched the same day.

Orders placed after 12 PM will be dispatched on the next business day.

Weekend & Holiday Orders: Orders placed on weekends or public holidays will be processed on the next business day (typically Monday).

Domestic Shipping (India)

Orders within India are delivered in 3-5 working days, depending on the location.

Free shipping is available on orders above ₹499

Shipping charges ( Free Above Rs 499) , if applicable, will be calculated at checkout.

International Shipping

We use DHL Express, Fedex and UPS and Other Premium Courier Partners for international orders, with delivery typically within 5-7 working days, subject to customs clearance.

Shipping costs vary based on destination and Product weight slab and will be calculated at checkout.

We currently ship worldwide, except for restricted countries as per list provided by Courier Partners time to time.

Customs Duties & Import Taxes

International shipments may be subject to import duties, taxes, or fees, as per the destination country's regulations.

These charges are determined by local authorities and must be paid by the customer.

We recommend checking with your local customs office before placing an order, as we are unable to calculate or cover these fees.

Shipping Address & Delivery Responsibility

Please ensure your shipping address is accurate. If an order is returned due to an incorrect or incomplete address, the customer will be responsible for reshipping costs.

Once an order is marked delivered by the courier, we are not responsible for lost or stolen packages. If this occurs, please check with your local post office or delivery service.

Shipping Delays & Unforeseen Circumstances

While we strive to deliver orders on time, delays may occur due to factors beyond our control, such as customs processing, weather disruptions, high demand periods, or strikes.

If there is a significant delay, we will inform you via email or WhatsApp.

Tracking Your Order

Once your order is dispatched, you will receive an email with tracking details. You can track your shipment on the carrier’s website for real-time updates.

Return & Refund Policy – Statuekart.com

At Statuekart.com, we are committed to ensuring customer satisfaction with every purchase. Our return and refund process is designed to be simple, transparent, and customer-friendly. We strive to resolve any issues you may encounter and welcome returns and exchanges under the following conditions:

Reasons for Returns & Refunds

1. Wrong Product Received

If the product received is different from what you ordered, we will gladly assist you with a return or exchange.

Unboxing video required as proof.

2. Manufacturing Defect

If your product has a manufacturing defect, we will offer a replacement or refund.

Video evidence required for verification.

3. Damaged Product

If the product arrives damaged, please provide an unboxing video within 12 hours of receiving the item, and we will resolve the issue promptly.

Note: Returns due to reasons other than the ones listed above will be subject to a refund after deducting shipping and handling costs.

Return Process

A) Order Cancellation

If you wish to cancel an order, please notify us at support@statuekart.com within 12 hours of placing the order.

Orders with same-day or fixed-time delivery (e.g., cakes, flowers, or special items) cannot be canceled under any circumstances.

Once the order is dispatched, cancellation requests will not be accepted.

B) Product Breakage During Transit

If your item is broken or damaged in transit, please share an unboxing video within 12 hours of delivery.

Send the video to support@statuekart.com, and we will take immediate action to resolve the issue.

C) Wrong Product Received

If you receive an incorrect product, contact us immediately via Chat Support or email (support@statuekart.com).

You may return the item in unused condition with original packaging and accessories within 24 hours of delivery.

You can opt for either a refund or an exchange.

Shipping Costs for Returns

Domestic Shipping (India)

0-500 gm: ₹100

500-999 gm: ₹150

1-2 kg: ₹250

Above 2 kg: ₹250 + ₹125 per additional kg

International Orders

Refunds cover only the product cost; shipping charges are non-refundable.

Refund Process

Once your return is successfully processed, we will initiate the refund. The time taken for the refund depends on the payment method:

Online Refunds: Typically take 7-10 business days after processing, depending on your bank or payment partner.

Refund Initiation: Refunds will only be initiated after the returned product is picked up and passes our quality check. The time taken for return delivery to our warehouse may affect the refund process.

Note: If there are any discrepancies with the refund, we may request a screenshot of your bank statement for verification. You can send it to support@statuekart.com.

For any questions or concerns, feel free to contact our customer support team at support@statuekart.com.

Sincerely,
Team Statuekart.com

Brand Name: Japay

Official Wesbite: www.japay.in

Legal Entity: Genieland Kreations Private Limited

Address: 811/50 Lekhu Nagar Tri Nagar Delhi-110035

In Case of any Consumer Complaints please Contact to Above Address or Write to email or whatsapp mentioned below.

Customer Care: Email: support@satvikstore.in, Whatsapp: +919861743000.